You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please use the Contact Us page and let us know that you would like to return the product, your order number, details about the product you would like to return. We will respond with instructions for how to return item(s) from your order.
Orders for most products ship out the same day or the next. If the order includes a display, UI board, and/or mainboard please know that there is a chance that the order will not go out the same day. This is because each and every display, UI board, and mainboard is tested just prior to packing the order. This is to ensure the customer receives a functioning product as would not always be the case if this step were skipped.
Please know that the shipping method named "USPS - USA (Priority Mail)" or similar is not referring to the speed at which an order is fulfilled. USPS Priority Mail is one of the services that the United States Postal Service offers. Choosing Priority does not mean your order will be fulfilled any sooner than it would be if First-Class were to be chosen. As mention above we try to fulfill orders the same day the order was placed or the following day. Of course there will sometimes be exceptions but we do our best to limit those times. Occasionally there could be a few days to possibly a week delay but in those cases there will be a notice on many of the pages and on the checkout page notifying the customer about the delay prior to the order being placed.
The customer is responsible to pay for any customs duties/tariffs and/or taxes that are imposed by the destination country. All products are shipped from the USA but most items country of origin will be marked as CN or China. The product description will be "3d printer replacement part - " and also include a short comment about the specific item.
Here are a few examples:
• "3d printer replacement part - belt"
• "3d printer replacement part - mainboard"
• "3d printer replacement part - build plate"
Please provide a telephone number when checking out. Some couriers such as DHL require a telephone number for the sender and the recipient.
Please be aware that shipping times can vary greatly when sending using regular post. These shipments are sent using the United States Postal Service (USPS) up until the package leaves the United States. Next it will need to be given clearance by the destination country's customs agency before being handed over to the local postal service. Sometimes packages will arrive within 5 days of being shipped but in rare cases it can take up to 8 weeks. A tracking number will be emailed when the order is shipped. The tracking information can be viewed at the USPS website and usually the same tracking number can be entered at the destination country's local post website.
Currently we are shipping to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Mexico, Netherlands, New Zealand, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Kingdom, and United States. Shipping to other countries is considered upon request. This list may not be updated at times so please feel free to attempt to place an order and that will let you know if your country is on the list.
If you would like something shipped somewhere else please use the Contact Us page to send an email with your request. Please allow a couple days for a reply. If you do not get a reply please politely send another message.
For International orders if you are not given a shipping option or you believe the shipping cost given is too high, please feel free to contact us so that we may look into it.