Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Currently we are shipping to the United States and Canada. Shipping to other countries is being looked into. I need to figure out if the "Harmonization Code" stuff is different depending on the destination country. If you would like something shipped somewhere else please use the Contact Us page to send an email with your request. Please allow a couple days for a reply. If you do not get a reply please politely send another message (there is no need to send a registered letter through the postal system). I would like to be able to send to every country but there is a bit of extra time involved. The GigDigit team being my wife and myself we sometimes struggle to get the domestic orders out the same day or the next. This is still new to use so please bear with us while we get through these growing pains. 

Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page.